Frequently asked questions
Everything you need to know about ordering, shipping and product authenticity.
Is delivery discreet?
Yes, all orders are shipped in plain, unmarked packaging with no mention of vapes or cigarettes on the outside of the box for your privacy.
Do you offer free shipping in Australia?
Yes — orders over $130 ship free Australia-wide. Smaller orders are charged a flat rate at checkout.
How long does shipping take?
We dispatch orders within 24 hours. Delivery typically takes 2-5 business days across Australia, depending on your location.
Are your products authentic?
Absolutely. We source all our products directly from authorized distributors. We do not sell clones or knock-offs.
How should I store my vapes?
Store your devices in a cool, dry place away from direct sunlight and extreme temperatures. For rechargeable devices, avoid leaving them on charge overnight.
Do you ship internationally?
Right now we ship within Australia only. Join our newsletter to hear when international shipping opens up.
Still stuck? Contact usand we’ll help.